Contact Information
🏅 Address: 29-Sheba, Auchpara, Mukterbari Road, Tongi, 1711, Gazipur, Bangladesh
📧 Email: mdmonirulislammonir@gmail.com
📞 Phone: (+880) 1743762978
Gender: Male
Date of Birth: 13/05/1988
Nationality: Bangladeshi
Availability: Open to remote work opportunities in IT, cybersecurity, system administration, and cloud infrastructure
Work Experience
Senior Executive - IT
Assurer At Work Ltd.
01/02/2021 – Present
🌐 www.vclbd.net
📍 House-38, Road-05, Sector-03, Uttara, Dhaka, 1230, Bangladesh
📧 info@vclbd.net
Department: IT
Sector: Manufacturing
- Manage installation, maintenance, and troubleshooting of IT systems, including laptops, desktops, servers, mobile devices, and network equipment for remote and on-site environments.
- Administer Ubuntu Linux servers on Oracle Cloud Infrastructure, deploying and maintaining self-hosted applications using Docker Compose, including Vikunja (task management), WireGuard VPN, and NextCloud (cloud storage).
- Maintain a local Proxmox server hosting open-source solutions for automation and productivity:
- Snipe-IT: Automated inventory management for streamlined asset tracking.
- Grist and NocoDB: Spreadsheet-based data management for flexible workflows and automation.
- OpenMediaVault: File server solutions for secure data storage and sharing.
- Pi-hole: Network-wide ad blocking to enhance security and user experience.
- Leverage AI-driven automation and prompt engineering to optimize IT operations, focusing on predictive maintenance, automated troubleshooting, and scalable IT solutions for remote work environments.
Key Responsibilities: - Diagnose and resolve technical issues, providing remote and on-site user support and training.
- Research and implement solutions to optimize system performance and cybersecurity.
- Maintain detailed logs of issues and resolutions for efficient IT service management.
- Lead and supervise technical support teams, ensuring seamless remote collaboration.
Key-Skills: IT management, system administration, Linux administration, cloud infrastructure, Docker, cybersecurity, AI automation, remote IT support, network security, Proxmox VE
Support Engineer
Satcom iCenter Limited
30/ OIL/2011 – 31/01/2021
📍 Dhaka, Bangladesh
Sector: Information and Communication
Responsibilities:
- Consulted technical manuals and user guides to research and implement IT solutions.
- Diagnosed and resolved technical issues for users, supporting remote and on-site environments.
- Provided training and advice to users, enhancing IT literacy and system usability.
- Maintained a comprehensive problems and solutions log for technical support teams.
- Supervised technical support staff, fostering collaboration and efficient problem resolution.
Major Achievements:
- Increased customer satisfaction from 30% to 80% through effective problem resolution.
- Implemented structured documentation processes to improve service delivery.
- Led showroom development project in Chittagong, enhancing operational efficiency.
- Completed customer service training in Singapore (twice), improving support quality.
- Restructured department workflows, boosting customer loyalty and retention.
- Supported ~5 clients daily, delivering accurate IT solutions.
Keywords: technical support, customer service, IT troubleshooting, team leadership, process optimization
Education and Training
Bachelor of Computer Science & Engineering
Asian University of Bangladesh
01/09/2015 – 30/06/2020
🌐 www.aub.edu.bd
📍 House No. 25, Road No. 5, Sector - 7, Uttara, Dhaka, 1230, Bangladesh
Diploma in Computer Technology
Dhaka Polytechnic Institute
06/07/2005 – 14/09/2009
🌐 www.dpi.gov.bd
📍 Satrasta Mohakhali, Dhaka, 1212, Bangladesh
IT Passport Examination
IT Promotion Agency – Japan
2017 – 2018
🌐 www.ipa.go.jp
English Skills (Intermediate-2)
British Council
2013 – 2014
🌐 www.britishcouncil.org.bd
Apple Certified Macintosh Technician
Apple
2013 – 2014
📍 Singapore
Cybersecurity 101 Learning Path
TryHackMe
2025 – Present
🌐 tryhackme.com/path/outline/cybersecurity101
- Actively pursuing TryHackMe’s Cybersecurity 101 path to develop foundational cybersecurity skills for remote roles.
- Key areas of focus:
- Introduction to Cybersecurity: Understanding cyber threats, attack vectors, and career paths in offensive and defensive security.
- Threats and Attacks: Mastered techniques to identify and mitigate phishing, malware, and social engineering attacks.
- Network Security: Gained expertise in network protocols, traffic analysis, and tools like Wireshark for securing networks.
- Web Application Security: Learned to identify and defend against vulnerabilities like SQL injection and XSS.
- System Security: Developed skills in securing Linux and Windows systems for IT and cybersecurity roles.
- Completed hands-on labs, including simulated system hacking and incident analysis, to enhance practical cybersecurity expertise.
Key-Skills: cybersecurity, network security, web application security, penetration testing, ethical hacking, TryHackMe
Language Skills
Mother Tongue: Bengali
English:
- Listening: B1
- Reading: B1
- Writing: B1
- Spoken Production: B1
- Spoken Interaction: B1
Key-Skills: bilingual, English communication, remote collaboration
Digital Skills
- IT & Cybersecurity: Hardware/software support, network security, web application security, ethical hacking
- Cloud & DevOps: Docker, Jenkins, Snipe-IT, Grist, NocoDB, OpenMediaVault, Pi-hole, Proxmox VE
- AI & Automation: Artificial Intelligence in business, prompt engineering, automated workflows
- Microsoft Tools: Excel, Power Query, Power BI, Word, Outlook, Microsoft 365 Administrator
- Data Skills: Data gathering, processing, visualization, analysis
- Linux: Terminal commands, Bash/Shell, Ubuntu server administration
- Other: Social Media, Zoom, Microsoft Office, remote IT tools
Key-Skills: cloud computing, DevOps, Linux administration, data analysis, Microsoft 365, automation, virtualization
Projects
Doctors Portal
Completed: 2024
Developed a web-based application for a dentist with appointment and feedback features using ReactJS, Tailwind CSS, DaisyUI, NodeJS, Express, and MongoDB.
Links:
- 🌐 Live Site
- Key-Skills: full-stack development, ReactJS, NodeJS, MongoDB, web development
Personal Cloud Infrastructure on Oracle Cloud
09/04/2024 – Present
Designed and managed a secure cloud infrastructure on Oracle Cloud Infrastructure (OCI) using Hestia, Nextcloud, Docker, and WireGuard VPN, focusing on privacy and productivity for remote and hybrid environments.
Skills: Linux administration, open-source software, Nextcloud, Docker, Portainer, WireGuard VPN
Link: LinkedIn Project
Key-Skills: cloud infrastructure, Oracle Cloud, VPN, system administration
Proxmox Server Automation Solutions
2024 – Present
Assurer At Work Ltd.
- Deployed and maintained a Proxmox server hosting open-source solutions for IT automation:
- Snipe-IT: Automated inventory management for efficient asset tracking.
- Grist and NocoDB: Spreadsheet-based solutions for data management and automation.
- OpenMediaVault: Secure file server for data storage and sharing.
- Pi-hole: Network-wide ad blocking for enhanced security.
- Ensured high availability, security, and performance for remote access and management.
Skills: Proxmox VE, Linux administration, Docker, Snipe-IT, Grist, NocoDB, OpenMediaVault, Pi-hole
Key-Skills: server management, virtualization, open-source software, network security
Communication and Interpersonal Skills
Empathy-Driven Communication
- Strong communication and interpersonal skills, leveraging empathy, active listening, and emotional intelligence for effective remote collaboration.
- Skilled in understanding client and team needs, engaging in clear communication, and resolving conflicts in virtual and in-person settings.
- Proficient in building positive relationships to support remote IT and cybersecurity projects.
Key-Skills: remote communication, team collaboration, emotional intelligence
Hobbies and Interests
- Tech Enthusiast: Passionate about exploring cybersecurity tools, cloud technologies, and open-source software.
- Reading: Enjoy books that enhance knowledge in IT, cybersecurity, and business strategy.
- Sci-Fi: Immersed in science fiction for inspiration in innovative tech solutions.
- Creative Expression: Inspired by arts, films, literature, and tech projects.
Key-Skills: technology enthusiast, continuous learning
Driving Licence
- A1: Motorbikes
- B: Cars
Volunteering
Diverse Volunteering Experiences Across Borders Global
- Volunteered with Go Up Foundation, GLTS - Bangladesh, Metta Welfare Association (Singapore), Food From The Heart (Singapore), and Willing Heart (Singapore).
- Organized community upliftment projects, youth empowerment workshops, and outreach programs for vulnerable populations.
- Demonstrated commitment to social justice and empathy in global settings.
Key-Skills: volunteer leadership, community engagement, global outreach
Declaration
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Dhaka, Bangladesh
Monirul Islam
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